Worked example
Eleven locations, one inbox, four hours to first reply
Multi-site enquiry handling done by hand. The model prices the hours, not the sentiment.
This is a model, not a client result. Every input below is stated and every step of the arithmetic is shown, so the figure can be checked rather than taken on trust. We rebuild it with your own call data on the first call. Nothing on this page is attributed to a real business, and no result appears in our portfolio until the client has signed it off.
01 Week zero
What the baseline measured
- Locations
- 11
- Manual enquiry admin, per location per day
- 1.5 hrs
- Reduced to, per location per day
- 0.3 hrs
- Loaded cost per hour
- ₹450
- Working days per year
- 312 (six-day week)
02 The arithmetic
How the number is reached
- 11 locations × 1.5 hrs = 16.5 hrs of admin a day
- 16.5 hrs × 312 days = 5,148 hrs a year at week zero
- 11 locations × 0.3 hrs × 312 days = 1,029.6 hrs a year after
- 5,148 − 1,029.6 = 4,118.4 hrs removed × ₹450 = ₹18,53,280 a year
Week zero4 hrsto first response
After2 minto first response
₹18,53,280of admin removed yearly
03 The build
What moves the before to the after
- One inbox for chat, WhatsApp and Instagram across all eleven sites
- n8n workflows doing the re-keying overnight
- Routing by location, so the right branch answers
- Monthly report against the week-zero baseline
Next step
Rebuild this with your numbers.
Bring your call log and your enquiry inbox to a twenty minute call. We will run this same arithmetic on your real data and tell you what the gap is worth. If there is nothing worth fixing, we will say so.